Preamble
These Terms and Conditions govern the relationship between Séjour Thalasso, hereinafter referred to as “the Platform”, and any person making a booking on sejourthalasso.fr, hereinafter referred to as “the Customer”.
Article 1 – Purpose
These Terms and Conditions define the rights and obligations of the parties in connection with the online sale of services offered by the Platform, namely:
- Thalassotherapy stays and treatments
- Holiday accommodation rentals
- Combined packages (treatments + accommodation)
Article 2 – Role of the Platform
Séjour Thalasso acts as an intermediary connecting:
- Thalassotherapy centers (treatment providers)
- Property owners and concierge services (accommodation providers)
- Customers (travelers)
The Platform is not the direct provider of the booked services. It facilitates the transaction between the parties.
Article 3 – Booking
3.1 Booking process
The Customer selects the desired services and proceeds with online payment. The booking is confirmed upon receipt of payment and validation by the provider.
3.2 Confirmation
A confirmation email is sent to the Customer summarizing the booking details.
Article 4 – Prices and Payment
4.1 Prices
Prices are shown in euros including all taxes. They may vary according to season, availability, and current promotions.
4.2 Payment
Payment is made online by credit card through our secure payment provider Stripe. The full amount is charged at the time of booking unless otherwise stated.
Article 5 – Cancellation and Refund
5.1 Cancellation by Customer
Specific conditions may apply depending on the service providers. They are indicated on the description page of each service. Otherwise :
- More than 30 days before the stay: Full refund minus service fees
- Between 15 and 30 days: 50% refund
- Less than 15 days: No refund
5.2 Cancellation by Provider
In case of cancellation by the provider, the Customer will be fully refunded or offered an equivalent alternative.
Article 6 – Right of Withdrawal
According to French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services to be provided on a specific date or period.
Article 7 – Customer Obligations
The Customer agrees to:
- Provide accurate information when booking
- Comply with provider rules and conditions
- Arrive at agreed dates and times
- Respect premises and equipment
Article 8 – Liability
The Platform faithfully transmits provider information. It cannot be held responsible for the quality of services, modifications, or damages occurring during the stay.
Article 9 – Insurance
Customers are strongly advised to take out cancellation and travel assistance insurance.
Article 10 – Data Protection
Personal data is processed in accordance with our Privacy Policy and GDPR.
Article 11 – Applicable Law
These Terms and Conditions are governed by French law. Any dispute falls under the jurisdiction of French courts.
Last updated: 04/02/2026